Shipping And Delivery
WE SHIP WORLDWIDE
FREE EXPRESS SHIPPING ON ORDERS OVER $200 USD
EXPRESS COURIER SERVICES
We offer EXPRESS shipping worldwide to ensure that your items arrive quickly and securely. Depending on your country's location, we use either DHL Express, FEDEX, USPS Priority Mail, or First Class, and Australia Post Express.
PROCESSING TIMES
Total Delivery Time = Processing time + Shipping time.
|
ORDERS FOR: |
PROCESSING TIME |
SHIPPING TIME – DHL EXPRESS DELIVERY |
|
Clothing / Dresses |
2 - 4 days |
3 - 6 Business Days Express Courier Service |
|
Jewelry / Accessories |
1 - 3 days |
3 - 6 Business Days Express Courier Service |
|
Bead Mala Necklaces |
4 - 7 days |
10 - 14 Business Days Standard Express |
|
Pre – Orders |
15 - 30 days |
3 - 6 Business Days Express Courier Service |
Delivery time starts when your package is marked as shipped. Days exclude weekends and any customs delays.
Delivery times may vary between countries and regions. Remote areas can take a little longer to deliver.
*Please be advised the currency rate for shipping rates is determined by the country of origin at the current exchange rate*
Shipping Rates are between 16 USD – 18 USD
|
COUNTRY |
RATES |
|
Australia |
15 AUD |
|
New Zealand |
28 NZD |
|
United States |
16 USD |
|
Canada |
23 CAD |
|
United Kingdom |
13 GBP |
|
Austria |
17 EUR |
|
Belgium |
17 EUR |
|
Denmark |
17 EUR |
|
France |
17 EUR |
|
Finland |
17 EUR |
|
Germany |
17 EUR |
|
Greece |
17 EUR |
|
Hong Kong |
140 HKD |
|
Italy |
17 EUR |
|
Ireland |
17 EUR |
|
Israel |
67 ILS |
|
Japan |
2,700 JPY |
|
Netherlands |
17 EUR |
|
Norway |
197 NOK |
|
Poland |
73 PLN |
|
Portugal |
17 EUR |
|
Spain |
17 EUR |
|
Singapore |
24 SGD |
|
Sweden |
196 SEK |
|
Switzerland |
16 CHF |
|
China |
130 CNY |
|
United Arab Emirates |
66 AED |
|
The Rest of Europe |
17 EUR |
|
The Rest of the World |
18 USD |
TRACKING
Once your order is placed, you will receive an order confirmation. Tracking details will be provided via email once the order has been packed and shipped. The tracking details will allow you to monitor your delivery status via the assigned courier service or postal authority from start to finish.
DELIVERY DELAYS
We do not guarantee that all orders will be delivered within the timeframe. Delivery times may be impacted by the time taken to clear customs in the destination country. Mara Blak has no control over, nor do we take responsibility for delays caused by customs due to unforeseen circumstances or other external factors.
During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched.
ITEMS SHIPPED SEPARATELY
Orders including multiple items of apparel or accessories on the Mara Blak website come from designers in the USA, Europe, Asia, and Australia. Orders may arrive in two separate parcels. In this case, a tracking number will be created for each product.
ONLINE CANCELLATIONS & ORDER AMENDMENTS
The cancellation window is 4 hours after order confirmation for non-pre-orders. And a store credit will be issued. If the item has already been processed and/or shipped, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address & details
- Change colours and size.
- Adding or removing items
- Applying discounts or rewards
- Full order cancellations
Pre-orders may be cancelled within 24 hours of the purchase. If it exceeds 24 hours, a store credit (valid for 12 months) will be issued.
INCOMPLETE OR INCORRECT ADDRESS
Please ensure all order details including your address are correct at the time of order placement. Mara Blak is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Mara Blak reserves the right to charge a shipping fee as quoted at the time of re-shipment.
SIGNATURE/AUTHORITY TO LEAVE
- We deliver your orders without a signature, if you wish to require a signature on delivery for an extra fee, please contact us at info@marablak.com
- Authority to Leave - Please ensure a secure delivery location or consider purchasing shipping insurance.
- Lost or Stolen Packages/Insurance - Neither Mara Blak nor couriers are responsible for lost or stolen packages.
IMPORT TAXES & CUSTOMS
Upon receipt of your shipment, customers will be responsible for all applicable taxes, fees, and duties payable to customs or the shipping carrier. Mara Blak has no control over or liability for these charges imposed by their country’s customs regulations.
Mara Blak is not responsible if the item is seized by customs or any other government agency.
Mara Blak reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
In the event the parcel is destroyed and abandoned by authorities in the receiver’s country due to unpaid duties, fees, and taxes there will be no refunds for parcels that are not claimed or refused.
For more information on taxes, duties, and customs regulations, we recommend that you contact your local customs office directly.
POLICIES & TERMS
Please note that by Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
