Returns Policy

PRODUCTS 

At Mara Blak, our goal is to provide our customers with high-quality products at competitive prices. Customer satisfaction is our number one priority. All items are thoroughly inspected before dispatch to ensure quality and perfect condition. 

All Jewelry items and apparel are carefully inspected and securely packaged before shipment to ensure they are in perfect condition and to prevent any breakage in transit. 

  • All apparel is packaged in a compostable polybag.  
  • All handbags are packaged in a polybag and wrapped in bubble wrap for protection. 
  • All Jewelry comes with a complimentary gift box wrapped in bubble wrap before despatch. 

 

BEFORE MAKING A PURCHASE 

  • While we have made every attempt to show the textures, appearances, and colors of our products as accurately as possible, what you see may vary from the delivered product depending on your monitor and computer equipment. 
  • We understand how important it is to find the perfect fit. We provide a general sizing guide to help you make the best choice. Everyone's body shape is unique and we're here to support you.
  • If you are unsure of a product's size or displayed color, please contact  info@marablak.com before making a purchase, and we will be happy to assist. 

 

NON-RETURNABLE ITEMS

Cannot be returned, refunded, or exchanged:

  • Sale Items
  • Reduced Prices
  • Clearance
  • Promotions
  • Gift Cards

 Due to hygiene reasons:

Jewelry and Earrings, Hosiery, Headwear, and Face Coverings cannot be returned for refund or exchange.

 

REFUND

We do not offer refunds for change of mind, incorrect sizing selected at checkout, or delivery delays. We accept returns and refunds for defective items only.  *Subject to approval upon inspection of the returned item. (see more details below).

For defective items, you may choose:

  • A refund to your original payment method or,
  • A store credit.

 

RETURNS - Store Credit 

  • We accept returns for change of mind, or if the item is simply not right for you, within 10 days of receiving your order, in the form of a store credit. 
  • You must notify us and provide a return tracking number within this period. The item must also be shipped back within these 10 days. Unfortunately, returns shipped after this timeframe can't be accepted.
  • We do not provide prepaid return labels. (see below for more details). Return shipping costs are the responsibility of the customer.
  • Once your return is received and approved, we will issue a store credit for the product amount (excluding the original shipping fee). 
  • Store credit can be used toward any future purchase,  including jewelry or a different size or style of dress.   

 

REFUND to Original Payment Method  

We will initiate the refund within 2 business days after the package arrives at our warehouse. You will receive a confirmation receipt via email once your return is processed.
Refund times for credit/debit card payments vary depending on your bank. Please allow up to 7 business days for the amount to appear in your account.      

 

STORE CREDIT  

  • It is valid for 12 months from the date of issue.
  • Must be used in full on a single purchase (partial use is not accepted).
  • Issued for one-time use only.
  • Items purchased with store credit are final sale and cannot be returned or exchanged.
  • Cannot be refunded as cash or transferred to another person.
  • If the order total exceeds the store credit amount, the customer is responsible for paying the difference, including any applicable shipping fee.

DISCOUNT CODES

  • Only one discount code can be used per transaction.
  • Discount/promotional codes can be used with store credit.
  • Discount/promotional codes cannot be used with SALE items or in combination with other discounts or promotions.

 

DEFECTIVE OR DAMAGED 

All of our products are handmade, and we take great pride in their craftsmanship and quality. Every item is carefully inspected before shipping to ensure it meets our high standards and is free from defects or damage.   

It is the customer’s responsibility to inspect their item upon delivery and ensure it meets expectations. 

If you believe an item is defective, damaged, or incorrect, you must submit a return request within 14 business days of receiving your order. Requests made after this period cannot be accepted.

Returns that do not meet our policy conditions will not be approved. Please review our policy carefully before submitting your request.

Please note:

  • Items that are damaged due to customer handling, misuse, or negligence will not be eligible for return.

  • Products with tags removed, altered, or missing will not be accepted.

 

What is considered a defective product?

These include, but are not limited to: 

  • Jewelry – gemstones are a naturally occurring product. This also means there will always be some degree of color shift (particularly under different lighting) and variation in shape and texture. This is not faulty. This is what makes gemstone Jewelry so unique – no two pieces are identical.
  • Glitter fallout on any apparel will not be treated as defective or damaged. This is expected. 
  • Lighting photography may also affect the true color of some dresses/clothing, or texture due to fabric dye lots and the handmade nature of the garments, this is also not considered defective.  
  • Manual Imperfections—All products are handmade, and while it is rare, small irregularities such as loose threads, skipped stitches, or slight misalignments may occasionally occur. These are generally considered part of the item’s unique character and craftsmanship. As long as they do not affect the product’s functionality or overall appearance, they are not considered defects and do not qualify for a full refund.
  • Depending on the issue, a partial or full refund may be offered.  Contact us at info@marablak.com


    ALL RETURNS MUST BE APPROVED BY OUR CUSTOMER SERVICE TEAM

    For approval and a return authorization number, email us at info@marablak.com or “Start a Return”. Please include your:

    • Full name, email address
    • Order number.
    • Attach pictures or video of the items you would like to return showing the damages/defects within 14 days of receiving the goods. 
    • For an exchange/store credit, requests must be made within 10 days of receiving the goods.

    Items must be in their original condition:

    • All tags still intact 
    • Items have not been worn, altered, damaged, or washed.
    • Original shipping costs are non-refundable. Import duties/taxes are non-refundable as customs collect them in your country. 

     

    WHAT IS THE RETURN ADDRESS?

    Please do not return items to the address on the original package, as it is not our return address. The correct return address will be provided to you once your return request is approved.

     

    RETURN LABEL

    We do not offer free returns currently. Customers are responsible for covering return shipping costs. 

    Note: You will also be responsible for any additional duties and customs that may apply.

    We encourage you to return your item via a registered or traceable courier. You will need to provide us with your tracking number and make sure you keep track of your shipping. 

    Ensure your return parcel is securely packaged and both the sender's address, return address, and RAN (Return Authorised Number) are displayed on the outside of the parcel. 

    Parcel returns remain the responsibility of the customer until received. Mara Blak is not responsible for any returned parcels lost or missing in transit. Returns will not be accepted.

    Please email us at info@marablak.com for further assistance.  

     

    CONSUMER GUARANTEES

    Mara Blak is dedicated to offering our members/customers the best products and is here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.