Pre-Orders

WHAT IS A PRE-ORDER?

A pre-order is a product that is a new item that is in production and has not arrived at the warehouse or an existing item that has been sold out and we are awaiting a restock shipment. By pre-ordering, you can secure your desired item in advance, ensuring that you won't miss out on popular or limited-edition items. This is especially beneficial for items with high demand or those produced in small quantities.

SPECIAL OFFERS OR PROMOTIONS FOR PRE-ORDERS

To get in on the pre-orders, to ensure you won’t miss out on popular or limited-edition items, and to be first to access new and exclusive designs before they become widely available make sure to sign up for our newsletter “click here”. Subscribe.
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HOW LONG WILL IT TAKE TO SHIP OUT THE PRE-ORDER?

Waiting times vary. Usually, the estimated waiting time is 15-30 working days from the date of publication of the item. Once the item is available, your order will be dispatched within three days. You will receive an email confirmation when the item is shipped.

Orders are not dispatched on weekends or public holidays. Should an item not arrive within the estimated delivery times, please contact the delivery courier service, or contact us at info@marablak.com.

Note: A pre-order will be delivered separately from your other orders.

If you have an upcoming special event, we recommend being prepared and placing your pre-order 4-6 weeks before the occasion to allow time for production, processing, and delivery.

DELAYS

Pre-order dates are not guaranteed, and delays may occur. The manufacturing process requires several production and processing steps.

In the unlikely event of a delay, we will get in contact with you as soon as possible.

CAN I CANCEL A PRE-ORDER?

Pre-orders may be canceled within 24 hours of purchase. If it exceeds 24 hours, please contact us at info@marablak.com. A store credit (valid for 12 months) will be issued. Pre-orders cannot be canceled, refunded, or exchanged before delivery.

CAN I CHANGE MY SHIPPING ADDRESS?

Once the order has shipped, it won't be possible to apply modifications.