Shipping policy

WE SHIP WORLDWIDE

FREE EXPRESS SHIPPING ON ORDERS US$250 +

If your country is not listed at checkout or in the currency selector, and you would like to place an order, please contact us using our contact form or email us at info@marablak.com, and we'll be happy to assist.

 

SHIPPING & COURIER SERVICES

We offer tracked shipping worldwide to ensure that your items arrive safely and securely. Depending on the destination country, we may use DHL Express, FedEx, USPS, DPD, Australia Post Express, or Australia Post International Standard.

Estimated delivery is approximately 5–7 business days; however, some international shipments may require a longer transit time of up to 10 - 12 business days.

 

PROCESSING TIMES

Total Delivery Time = Processing time + Shipping time.

ORDERS FOR:	PROCESSING TIME	SHIPPING TIME – EXPRESS DELIVERY
Clothing / Dresses	3 - 5 Bus. Days	5 - 7 Business Days Express Courier Service Some international shipments may take up to 10 - 12 business days
Jewelry / Accessories	1 - 3  Bus. Days	2 - 4 Business Days Australia 4 - 10 Business Days (typically 5 - 7 for major destinations) International Express.  5 - 10 Business Days International Standard
Bead Mala Necklaces	4 - 7 Bus. Days	5 - 12 Business Days International Standard
Made to Order/Pre – Orders	15 - 20 Calendar Days	7 - 12 Business Days Express Courier Service

Peak Periods: Made to Order - During Christmas, public holidays and other peak periods, waiting and production times may extend to approximately 20–25 calendar days.

Delivery time starts when your package is marked as shipped. Days exclude weekends and any customs delays.

Delivery times may vary between countries and regions. Remote areas can take a little longer to deliver.

 

*Please be advised the currency rate for shipping rates is determined by the country of origin at the current exchange rate*                

COUNTRY	RATES
Australia	15 AUD
New Zealand	39 NZD
United States	31 USD
Canada	33 CAD
United Kingdom	18 GBP
Austria	27 EUR
Belgium	27 EUR
Denmark	27 EUR
France	27 EUR
Finland	27 EUR
Germany	27 EUR
Greece	27 EUR
Hong Kong	231 HKD
Italy	27 EUR
Ireland	27 EUR
Israel	109 ILS
Japan	4,500 JPY
Netherlands	27 EUR
Norway	321 NOK
Poland	116 PLN
Portugal	27 EUR
Spain	27 EUR
Singapore	39 SGD
Sweden	283 SEK
Switzerland	26 CHF
China	212 CNY
United Arab Emirates	109 AED
The Rest of Europe	27 EUR
The Rest of the World	31 USD

 

TRACKING

Once your order is placed, you will receive an order confirmation. Tracking details will be provided via email once the order has been packed and shipped. The tracking details will allow you to monitor your delivery status via the assigned courier service or postal authority from start to finish. 

International Tracking Updates

International tracking may show “Label Created” or no new updates for several days while your parcel is in transit or awaiting customs clearance. Your parcel is still moving towards its destination, with updates appearing as new scans become available through the international shipping network and your local delivery network.

If you have any concerns about your parcel’s progress, please contact us and we’ll be happy to help.

 

DELIVERY DELAYS

We do not guarantee that all orders will be delivered within the timeframe. Delivery times may be impacted by the time taken to clear customs in the destination country. Mara Blak has no control over, nor do we take responsibility for delays caused by customs due to unforeseen circumstances or other external factors. 

During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched.

 

ITEMS SHIPPED SEPARATELY

Mara Blak products may be dispatched from various warehouses. If your order contains multiple items, they may be shipped separately and arrive at different times.

Where this occurs, a separate tracking number will be provided for each shipment.

 

ONLINE CANCELLATIONS & ORDER AMENDMENTS

Made-to-Order & Pre-orders may be cancelled within 48 hours of purchase. If a cancellation request is received after 48 hours, a store credit valid for 12 months may be issued at Mara Blak's discretion.

For all other orders (non-pre-orders), cancellation requests must be made within 6 hours of order confirmation. If a cancellation request is received after 6 hours, a store credit valid for 12 months may be issued at Mara Blak's discretion.

As orders are quickly placed into our processing queue and may be allocated to our warehouses, production team, or shipping providers shortly after purchase, we are unable to guarantee cancellations or amendments once processing has commenced.

If you need to make any urgent changes to your order, please get in touch with us as soon as possible, via our Contact Form and we will do our best to assist before processing commences.

If the item has already been processed and/or shipped, we are unable to cancel or amend the order.

Amendments may include, but are not limited to:

• Change of delivery address or contact details
• Change of colour or size
• Adding or removing items
• Applying discounts, promotions, or rewards
• Full order cancellations

 

INCOMPLETE OR INCORRECT ADDRESS

Please ensure all order details including your address are correct at the time of order placement. Mara Blak is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Mara Blak reserves the right to charge a shipping fee as quoted at the time of re-shipment.  

 

SIGNATURE/AUTHORITY TO LEAVE

• Couriers (such as DHL, FedEx, and Australia Post) may notify you directly to set your delivery preferences, including Authority to Leave or Signature on Delivery. Please choose the option that best suits your needs and ensures a secure delivery location.
• Authority to Leave/Insurance - If you choose Authority to Leave, please ensure the delivery location is secure. Shipping insurance can be arranged on request. Contact us at info@marablak.com
• Lost or Stolen Packages - Once a parcel is marked as delivered, neither Mara Blak nor the couriers are responsible for loss or theft. For extra peace of mind, we recommend selecting Signature on Delivery (where available).

 

IMPORT TAXES & CUSTOMS  

As we work with different international warehouses, customs arrangements may vary depending on the warehouse from which an order is dispatched and the destination country.

For certain shipments, import duties and taxes are prepaid by Mara Blak under Delivered Duty Paid (DDP) arrangements, meaning customers will not be required to pay these charges upon delivery.

For shipments where duties and taxes are not prepaid, any applicable import duties, taxes, customs clearance fees, and other charges imposed by the destination country are the responsibility of the recipient.

These charges are determined by the destination country's customs authorities and are beyond Mara Blak's control.

Mara Blak is not responsible for items seized by customs or any other government agency.

Mara Blak reserves the right to deduct any return shipping costs incurred from the refund amount for orders refused at customs due to unpaid duties, taxes, or fees.

If a parcel is destroyed or abandoned by the destination country's customs authorities due to unpaid duties, taxes, or fees, no refund will be issued for unclaimed or refused parcels, except where required by applicable consumer laws.

These conditions do not affect any rights or remedies available under applicable consumer laws.

If you would like to confirm whether import duties and taxes will be prepaid for your order, please get in touch with us before placing your order.  

 

POLICIES & TERMS

Under Australian export regulations, we must declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.