We are excited to offer you the convenience of shopping and paying in your currency at checkout. You will have the option to choose your local currency via a pop-up. The pop-up is based on the detection of the customer’s IP address. Or you can change and select a particular currency located top of the homepage.

If you like to view the current conversion rate per country on the XE website visit https://www.xe.com/

We accept payments from customers around the world. Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.  We also offer payment plans through Afterpay, Klarna, and PayPal.  

For more information on payments click here

Due to the different materials and fabrics, sizes and cuts will vary slightly between styles.

• Refer to the size guide for each garment. You need to measure first and choose the size.
• The size guides are located underneath the available sizes for each of our product detailed pages and in the description.

If you're unsure about the right size, don't hesitate to reach out to us. We're happy to assist you in finding the perfect fit.

For more information about sizes click here

A pre-order is a product that is a new item that is in production and has not arrived at the warehouse or an existing item that has been sold out and we are awaiting a restock shipment.

By pre-ordering, you can secure your desired item in advance, ensuring that you won't miss out on popular or limited-edition items. This is especially beneficial for items with high demand or those produced in small quantities.

For information about our pre-order click here

• Pre-orders may be cancelled within 24 hours of the purchase. If it exceeds 24 hours, a store credit (valid for 12 months) will be issued.
• For Other orders (Non Pre-Order), the cancellation window is 4 hours after order confirmation. If it exceeds 4 hours a store credit (valid for 12 months) will be issued.

If the item has already been processed and/or shipped, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Change of delivery address & details
• Change colours and size.
• Adding or removing items.
• Applying discounts or rewards.
• Full order cancellations

• Please ensure all order details including your address are correct at the time of order placement.
• Mara Blak is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• Mara Blak reserves the right to charge a shipping fee as quoted at the time of re-shipment.

Orders including multiple items of apparel or accessories on the Mara Blak website come from designers from around the globe. As a result, orders may arrive in two separate parcels. 

Mara Blak e-Gift Cards are valid for 12 months from the date of issue and are via our website only. Please treat your Mara Blak e-Gift Card as cash, it cannot be replaced if lost or stolen and cannot be redeemed for cash.

The gift card recipient will receive an email containing a code enabling them to redeem the value of the gift card at checkout.

You can purchase an e-gift card click here

When you return an item to us, we return your money paid for the item in the form of a store credit.
Store credit is not in the form of a coupon — it is linked directly to your customer account.

• Log in to your account to view your store credit balance.
• Store credit will automatically appear as a payment option at checkout.
• Make sure you are logged into the same account to apply your credit.
• Valid for 12 months from the date of issue.
• Must be used in full on a single purchase (partial use not accepted).
• Issued for one-time use only.
• Items purchased with store credit are final sale and cannot be returned or exchanged.
• Store credit cannot be refunded as cash or transferred to another person.
• If your order total exceeds the store credit amount, you must pay the difference, including any applicable shipping fees.

Discount & Promotional Codes

• Only one discount code can be used per transaction.
• A discount/promotional code can be used with store credit.
• Discount/promotional codes cannot be applied to SALE items.
• Discount/promotional codes cannot be combined with other codes or specials.
  

• Upon receipt of your shipment, customers will be responsible for all applicable taxes, fees, and duties payable to customs or the shipping carrier. Mara Blak has no control over or liability for these charges imposed by their country’s customs regulations.
• Mara Blak is not responsible if the item is seized by customs or any other government agency.
• Mara Blak reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.  
• In the event the parcel is destroyed and abandoned by authorities in the receiver’s country due to unpaid duties, fees, and taxes there will be no refunds for parcels that are not claimed or refused. 
• For more information on taxes, duties, and customs regulations, we recommend that you contact your local customs office directly.
  
  
  
  

Yes. We ship to most countries worldwide. We deliver to Australia, NZ, the USA, the UK, Canada, Europe, Asia, and the Middle East.

We offer EXPRESS shipping worldwide to ensure that your items arrive quickly and securely.

Depending on your country's location, we use either:

• DHL Express
• FEDEX
• UPS
• USPS Priority Mail or Expedited
• Australia Post Express.

Total Delivery Time = Processing time + Shipping Time

Processing Time: 3 - 5 business days. Shipping Time: Express courier takes 4 – 7 business days.

• Delivery time starts when your package is marked as shipped.
• We do not deliver on weekends or public holidays.
• Delivery times may vary between countries and regions. Remote areas can take a little longer to deliver.
• We do not guarantee that all orders will be delivered within the timeframe due to customs in the destination country, during sale periods, or new collection launches.

For more information View our Shipping Page Here .

Shipping costs vary depending on your location.
For more information View our Shipping Page Here .

• Once your order is placed, you will receive an order confirmation.
• Tracking details will be provided via email once the order has been packed and shipped.
• The tracking details will allow you to monitor your delivery status via the assigned courier service or postal authority from start to finish. 
  

• We do not guarantee that all orders will be delivered within the timeframe. Delivery times may be impacted by the time taken to clear customs in the destination country.
• Mara Blak has no control over, nor do we take responsibility for delays caused by customs due to unforeseen circumstances or other external factors. 
• During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes.
• We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched.
  
  
  

Couriers (such as DHL, FedEx, and Australia Post) may notify you directly to set your delivery preferences, including Authority to Leave or Signature on Delivery.

• Authority to Leave/Insurance - If you choose Authority to Leave, please ensure the delivery location is secure. Shipping insurance can be arranged on request. Contact us at info@marablak.com 
• Lost or Stolen - Once a parcel is marked as delivered, neither Mara Blak nor the couriers are responsible for loss or theft. For extra peace of mind, we recommend selecting Signature on Delivery (where available).
  

Customer satisfaction is our number one priority.
All items are carefully inspected before dispatch to ensure quality.

• We do not offer refunds or exchanges for change of mind, incorrect sizing selected at checkout, or delivery delays.
  
• Returns for change of mind or if the item isn’t quite right are accepted within 10 days of receiving your order, issued as a store credit.
  
• If you receive a defective, damaged, or incorrect item, a return request must be submitted within 10 business days of delivery.

All items must be in their original condition.

For information on returns click here

For approval and a Return Authorisation Number email us at info@marablak.com or click on “Start a Return” button.

Please include your:

• Full name, email address
• Order number.
• Reason for return and attach pictures or video of the items you would like to return showing the damages/defects within 14 days of receiving the goods. 
  
  

Items must not be returned to the address on the package you received. That is not our return address. The return address will be provided to you upon approval of your return request.

We do not offer free returns currently.

Once your claim has been approved we encourage you to return your item via a registered or traceable courier. You will need to provide us with your tracking number and make sure you keep track of your shipping. 

For more information on our return policy click here