Shipping And Delivery

WE SHIP WORLDWIDE.

FREE EXPRESS SHIPPING ON ORDERS OVER $200 USD

EXPRESS COURIER SERVICES

We offer EXPRESS shipping worldwide to ensure that your items arrive quickly and securely. Depending on your country's location, we use either DHL Express, FEDEX, USPS Priority Mail, or First Class, and Australia Post Express or Australia Post International Standard.

PROCESSING TIMES

Total Delivery Time = Processing time + Shipping time.

Delivery time starts when your package is marked as shipped. Days exclude weekends and any customs delays.

Delivery times may vary between countries and regions. Remote areas can take a little longer to deliver.

 *Please be advised the currency rate for shipping rates is determined by the country of origin at the current exchange rate*           

TRACKING

Once your order is placed, you will receive an order confirmation. Tracking details will be provided via email once the order has been packed and shipped. The tracking details will allow you to monitor your delivery status via the assigned courier service or postal authority from start to finish. 

DELIVERY DELAYS

We do not guarantee that all orders will be delivered within the timeframe. Delivery times may be impacted by the time taken to clear customs in the destination country. Mara Blak has no control over, nor do we take responsibility for delays caused by customs due to unforeseen circumstances or other external factors. 

During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched.

ITEMS SHIPPED SEPARATELY

Orders including multiple items of apparel or accessories on the Mara Blak website come from designers in the USA, Europe, Asia, and Australia. Orders may arrive in two separate parcels. In this case, a tracking number will be created for each product. 

ONLINE CANCELLATIONS & ORDER AMENDMENTS

The cancellation window is 4 hours after order confirmation for non-pre-orders. And a store credit will be issued. If the item has already been processed and/or shipped, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

• Change of delivery address & details
• Change colours and size.
• Adding or removing items
• Applying discounts or rewards
• Full order cancellations

Pre-orders may be cancelled within 24 hours of the purchase. If it exceeds 24 hours, a store credit (valid for 12 months) will be issued.

INCOMPLETE OR INCORRECT ADDRESS

Please ensure all order details including your address are correct at the time of order placement. Mara Blak is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Mara Blak reserves the right to charge a shipping fee as quoted at the time of re-shipment.  

SIGNATURE/AUTHORITY TO LEAVE

• Couriers (such as DHL, FedEx, and Australia Post) may notify you directly to set your delivery preferences, including Authority to Leave or Signature on Delivery. Please choose the option that best suits your needs and ensures a secure delivery location. 
• Authority to Leave/Insurance - If you choose Authority to Leave, please ensure the delivery location is secure. Shipping insurance can be arranged on request. Contact us at info@marablak.com 
• Lost or Stolen Packages - Once a parcel is marked as delivered, neither Mara Blak nor the couriers are responsible for loss or theft. For extra peace of mind, we recommend selecting Signature on Delivery (where available).

IMPORT TAXES & CUSTOMS  

Import duties, taxes, customs clearance fees, and other import charges are not included in the product price or shipping costs and are the responsibility of the recipient.

Upon receipt of your shipment, customers may be responsible for all applicable taxes, fees, and duties payable to customs authorities or the shipping carrier. Mara Blak has no control over or liability for these charges imposed by the destination country's customs regulations.

Mara Blak is not responsible for any item seized by customs or any other government agency.

Mara Blak reserves the right to deduct any return costs incurred from the total return amount for orders refused at customs due to unpaid duties, taxes, or fees.

If a parcel is destroyed or abandoned by the destination country's authorities due to unpaid duties, taxes, or fees, no refund will be issued for unclaimed or refused parcels.

For more information on taxes, duties, and customs regulations, we recommend you contact your local customs office directly.

POLICIES & TERMS

Please note that by Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.