WE SHIP WORLDWIDE

 

EXPRESS COURIER SERVICES

We offer EXPRESS shipping worldwide to ensure that your items arrive quickly and securely. Depending on your country's location, we use either DHL Express, FEDEX, USPS Priority Mail, or First Class, and Australia Post Express.

 

PROCESSING TIMES

Total Delivery Time = Processing time + Shipping time.


ORDERS FOR:


PROCESSING TIME           


SHIPPING TIME – DHL EXPRESS DELIVERY 

Clothing / Dresses

2 - 4 days

3 - 6 Business Days Express Courier Service

Jewelry / Accessories

1 - 3 days

3 - 6 Business Days Express Courier Service 

Bead Mala Necklaces

4 - 7 days 

10 - 14 Business Days Standard Express

Pre – Orders 

15 - 30 days

3 - 6 Business Days Express Courier Service 

 

Delivery time starts when your package is marked as shipped. Days exclude weekends and any customs delays.

Delivery times may vary between countries and regions. Remote areas can take a little longer to deliver.

 *Please be advised the currency rate for shipping rates is determined by the country of origin at the current exchange rate*

             

 Shipping Rates are between 16 USD – 18 USD

 

COUNTRY

RATES

Australia

15 AUD

New Zealand

28 NZD

United States

16 USD

Canada

23 CAD

United Kingdom

13 GBP

Austria

17 EUR

Belgium

17 EUR

Denmark

17 EUR

France

17 EUR

Finland

17 EUR

Germany

17 EUR

Greece

17 EUR

Hong Kong

140 HKD

Italy 

17 EUR

Ireland

17 EUR

Israel

67 ILS

Japan

2,700 JPY

Netherlands

17 EUR

Norway

197 NOK

Poland

73 PLN

Portugal

17 EUR

Spain

17 EUR

Singapore

24 SGD

Sweden

196 SEK

Switzerland

16 CHF

China

130 CNY

United Arab Emirates 

66 AED

The Rest of Europe

17 EUR

The Rest of the World

18 USD

 

TRACKING

Once your order is placed, you will receive an order confirmation. Tracking details will be provided via email once the order has been packed and shipped. The tracking details will allow you to monitor your delivery status via the assigned courier service or postal authority from start to finish. 

 

DELIVERY DELAYS

We do not guarantee that all orders will be delivered within the timeframe. Delivery times may be impacted by the time taken to clear customs in the destination country. Mara Blak has no control over, nor do we take responsibility for delays caused by customs due to unforeseen circumstances or other external factors. 

During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched.

 

ITEMS SHIPPED SEPARATELY

Orders including multiple items of apparel or accessories on the Mara Blak website come from designers in the USA, Europe, Asia, and Australia. Orders may arrive in two separate parcels. In this case, a tracking number will be created for each product. 

 

ONLINE CANCELLATIONS & ORDER AMENDMENTS

The cancellation window is 4 hours after order confirmation for non-pre-orders. And a store credit will be issued. If the item has already been processed and/or shipped, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address & details
  • Change colours and size.
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Pre-orders may be cancelled within 24 hours of the purchase. If it exceeds 24 hours, a store credit (valid for 12 months) will be issued.

 

INCOMPLETE OR INCORRECT ADDRESS

Please ensure all order details including your address are correct at the time of order placement. Mara Blak is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Mara Blak reserves the right to charge a shipping fee as quoted at the time of re-shipment.  

 

SIGNATURE/AUTHORITY TO LEAVE

  • We deliver your orders without a signature, if you wish to require a signature on delivery for an extra fee, please contact us at info@marablak.com
  • Authority to Leave - Please ensure a secure delivery location or consider purchasing shipping insurance.  
  • Lost or Stolen Packages/Insurance - Neither Mara Blak nor couriers are responsible for lost or stolen packages. 

 

IMPORT TAXES & CUSTOMS  

Upon receipt of your shipment, customers will be responsible for all applicable taxes, fees, and duties payable to customs or the shipping carrier. Mara Blak has no control over or liability for these charges imposed by their country’s customs regulations.

Mara Blak is not responsible if the item is seized by customs or any other government agency.   

Mara Blak reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.  

In the event the parcel is destroyed and abandoned by authorities in the receiver’s country due to unpaid duties, fees, and taxes there will be no refunds for parcels that are not claimed or refused. 

For more information on taxes, duties, and customs regulations, we recommend that you contact your local customs office directly.

 

POLICIES & TERMS

Please note that by Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.