Shipping policy

WE SHIP WORLDWIDE

FREE EXPRESS SHIPPING ON ORDERS OVER $200 USD

If your country is not listed at checkout or in the currency selector, and you would like to place an order, please contact us using our contact form or email us at info@marablak.com, and we'll be happy to assist.

 

EXPRESS COURIER SERVICES 

We offer tracked shipping worldwide to ensure that your items arrive safely and securely. Depending on the destination country, we may use DHL Express, FedEx, USPS, DPD, Australia Post Express, or Australia Post International Standard.

Estimated delivery is approximately 5–7 business days; however, some international shipments may require a longer transit time of up to 14 business days.

 

PROCESSING TIMES

Total Delivery Time = Processing time + Shipping time.

ORDERS FOR:	PROCESSING TIME	SHIPPING TIME – EXPRESS DELIVERY
Clothing / Dresses	3 - 5 days	5 - 7 Business Days Express Courier Service Some international shipments may take up to 14 business days
Jewelry / Accessories	1 - 3 days	2 - 4 Business Days Australia 4 - 10 Business Days (typically 5 - 7 for major destinations) International Express.  5 - 10 Business Days International Standard
Bead Mala Necklaces	4 - 7 days	5 - 12 Business Days International Standard
Pre – Orders	15 - 20 days	7 - 14 Business Days Express Courier Service

Delivery time starts when your package is marked as shipped. Days exclude weekends and any customs delays.

Delivery times may vary between countries and regions. Remote areas can take a little longer to deliver.

 

*Please be advised the currency rate for shipping rates is determined by the country of origin at the current exchange rate*                

COUNTRY	RATES
Australia	15 AUD
New Zealand	33 NZD
United States	25 USD
Canada	28 CAD
United Kingdom	15 GBP
Austria	21 EUR
Belgium	21 EUR
Denmark	21 EUR
France	21 EUR
Finland	21 EUR
Germany	21 EUR
Greece	21 EUR
Hong Kong	180 HKD
Italy	21 EUR
Ireland	21 EUR
Israel	85 ILS
Japan	3,500 JPY
Netherlands	21 EUR
Norway	250 NOK
Poland	90 PLN
Portugal	21 EUR
Spain	21 EUR
Singapore	30 SGD
Sweden	220 SEK
Switzerland	20 CHF
China	165 CNY
United Arab Emirates	85 AED
The Rest of Europe	21 EUR
The Rest of the World	25 USD

 

TRACKING

Once your order is placed, you will receive an order confirmation. Tracking details will be provided via email once the order has been packed and shipped. The tracking details will allow you to monitor your delivery status via the assigned courier service or postal authority from start to finish. 

 

DELIVERY DELAYS

We do not guarantee that all orders will be delivered within the timeframe. Delivery times may be impacted by the time taken to clear customs in the destination country. Mara Blak has no control over, nor do we take responsibility for delays caused by customs due to unforeseen circumstances or other external factors. 

During busy sale periods or new collection launches, your order may not always be delivered within the specified delivery timeframes. We are unable to provide compensation to customers for any unexpected delays with your delivery once the item has been dispatched.

 

ITEMS SHIPPED SEPARATELY

Mara Blak products may be dispatched from various warehouses. If your order contains multiple items, they may be shipped separately and arrive at different times.

Where this occurs, a separate tracking number will be provided for each shipment.

 

ONLINE CANCELLATIONS & ORDER AMENDMENTS

Pre-orders may be cancelled within 48 hours of purchase. If a cancellation request is received after 48 hours, a store credit valid for 12 months may be issued at Mara Blak's discretion.

For all other orders (non-pre-orders), cancellation requests must be made within 6 hours of order confirmation. If a cancellation request is received after 6 hours, a store credit valid for 12 months may be issued at Mara Blak's discretion.

As orders are quickly placed into our processing queue and may be allocated to our warehouses, production team, or shipping providers shortly after purchase, we are unable to guarantee cancellations or amendments once processing has commenced.

If you need to make any urgent changes to your order, please get in touch with us as soon as possible, via our Contact Form and we will do our best to assist before processing commences.

If the item has already been processed and/or shipped, we are unable to cancel or amend the order.

Amendments may include, but are not limited to:

• Change of delivery address or contact details
• Change of colour or size
• Adding or removing items
• Applying discounts, promotions, or rewards
• Full order cancellations

 

INCOMPLETE OR INCORRECT ADDRESS

Please ensure all order details including your address are correct at the time of order placement. Mara Blak is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Mara Blak reserves the right to charge a shipping fee as quoted at the time of re-shipment.  

 

SIGNATURE/AUTHORITY TO LEAVE

• Couriers (such as DHL, FedEx, and Australia Post) may notify you directly to set your delivery preferences, including Authority to Leave or Signature on Delivery. Please choose the option that best suits your needs and ensures a secure delivery location.
• Authority to Leave/Insurance - If you choose Authority to Leave, please ensure the delivery location is secure. Shipping insurance can be arranged on request. Contact us at info@marablak.com
• Lost or Stolen Packages - Once a parcel is marked as delivered, neither Mara Blak nor the couriers are responsible for loss or theft. For extra peace of mind, we recommend selecting Signature on Delivery (where available).

 

IMPORT TAXES & CUSTOMS  

Import duties, taxes, customs clearance fees, and other import charges are not included in the product price or shipping costs and are the responsibility of the recipient.

Upon receipt of your shipment, customers may be responsible for all applicable taxes, fees, and duties payable to customs authorities or the shipping carrier. Mara Blak has no control over or liability for these charges imposed by the destination country's customs regulations.

Mara Blak is not responsible for any item seized by customs or any other government agency.

Mara Blak reserves the right to deduct any return costs incurred from the total return amount for orders refused at customs due to unpaid duties, taxes, or fees.

If a parcel is destroyed or abandoned by the destination country's authorities due to unpaid duties, taxes, or fees, no refund will be issued for unclaimed or refused parcels.

For more information on taxes, duties, and customs regulations, we recommend that you contact your local customs office directly.

 

POLICIES & TERMS

Please note that by Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.